Today I experienced an
issue with an online recharge portal (Paytm) while processing a
recharge. I made my payment using Debit Card payment. The recharge
amount got debited from my account and the amount is neither in my
online portal account nor the recharge is successful. I wrote a query to
Paytm Customer Care regarding my pending process.
Account: Paytm (Online Recharge)
Name: ARUN KUMAR S
Date: 05-02-2014
Order Number: ********
Issue Type: Recharge Pending
Complaint given to: Paytm Customer Care
Query: Amount debited from my bank account and the amount is neither in Paytm Cash, nor recharge is successful. Please regard this request as soon as possible.
As soon as I filed my query, I got a reply to my google account as under:
Hi there,
I’m Archana and I’m gonna do my best to work with you to solve this problem. I understand that your recharge did not go through even though the amount was deducted from your bank account. I feel terrible you had to experience that.
We've checked and realized that your recharge was unsuccessful as Airtel does not accept Rs. 25 as a valid recharge value.
You can relax because Rs. 25 is stored safely as Paytm Cash in your Paytm account. You can use this money to do a recharge, the next time you’re on Paytm.com.
We hope this information is helpful and as always, are happy to answer any questions you may have.
And this was my rating and reply to her response:
Good, I'm satisfied
Thank You Archana Madam, that was a quick response to my query. As soon as I received your response, my pending recharge for Rs. 94 with Airtel got processed automatically and successfully. The reply for my query from u was " recharge was unsuccessful as Airtel does not accept Rs. 25 as a valid recharge value. You can relax because Rs. 25 is stored safely as Paytm Cash in your Paytm account ". But this is what which had not happened to me. I was not trying to do a recharge for Rs. 24 but for Rs. 94.
Account: Paytm (Online Recharge)
Name: ARUN KUMAR S
Date: 05-02-2014
Order Number: ********
Issue Type: Recharge Pending
Complaint given to: Paytm Customer Care
Query: Amount debited from my bank account and the amount is neither in Paytm Cash, nor recharge is successful. Please regard this request as soon as possible.
As soon as I filed my query, I got a reply to my google account as under:
Hi there,
I’m Archana and I’m gonna do my best to work with you to solve this problem. I understand that your recharge did not go through even though the amount was deducted from your bank account. I feel terrible you had to experience that.
We've checked and realized that your recharge was unsuccessful as Airtel does not accept Rs. 25 as a valid recharge value.
You can relax because Rs. 25 is stored safely as Paytm Cash in your Paytm account. You can use this money to do a recharge, the next time you’re on Paytm.com.
We hope this information is helpful and as always, are happy to answer any questions you may have.
And this was my rating and reply to her response:
Good, I'm satisfied
Thank You Archana Madam, that was a quick response to my query. As soon as I received your response, my pending recharge for Rs. 94 with Airtel got processed automatically and successfully. The reply for my query from u was " recharge was unsuccessful as Airtel does not accept Rs. 25 as a valid recharge value. You can relax because Rs. 25 is stored safely as Paytm Cash in your Paytm account ". But this is what which had not happened to me. I was not trying to do a recharge for Rs. 24 but for Rs. 94.
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